AT QUATRE VIN WE ENSURE THAT OUR PRODUCTS REACH YOU IN THE BEST POSSIBLE WAY. PLEASE SEE BELOW SOME QUESTIONS YOU MAY HAVE ABOUT OUR SHIPPING PROCESS.
DELIVERY & DISPATCH
WINE IS HEAVY, SO WE USE A 48 HOUR TRACKED SHIPPING SERVICE - THIS CAN TAKE BETWEEN 2-3 WORKING DAYS FROM DISPATCH. WE USUALLY DISPATCH ORDERS PLACED BY 2.00 PM ON THE SAME DAY.
ORDERS PLACED AFTER 2PM ARE UNLIKELY TO BE DISPATCHED ON THE SAME DAY - THIS WILL AFFECT SHIPPING TIMES, AND WINE ORDERED OVER THE WEEKEND, WE LEAVE OUR WAREHOUSE ON MONDAY.
WHAT ARE MY DELIVERY OPTIONS?
WE HAVE 2 DELIVERY OPTION AVAILABLE;
STANDARD SHIPPING
2-3 WORKING DAYS STANDARD DELIVERY IS SENT VIA ROYAL MAIL.
EXPRESS SHIPPING
1-2 WORKING DAYS; SENT VIA DPD.
CAN I TRACK MY ORDER?
OF COURSE; YOUR DISPATCH EMAIL WILL INCLUDE A TRACKING NUMBER. SO YOU CAN WATCH THE WINE ALL THE WAY, UNTIL IT REACHES YOUR FRIDGE!
RETURNS
YOU CAN RETURN WITHIN A 14 DAY WINDOW.
FOR ALL RETURNS PLEASE EMAIL: HELLO@QVWINE.COM ALONG WITH YOUR ORDER NUMBER.
WE ASK THAT ANY RETURNS ARE SENT BACK TO US IN THE SAME PACKAGING IN WHICH THEY WERE RECEIVED.
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